Our Service Team
- We have a national footprint
- Leading experts in their field
- Consistency across the globe
How we ensure great customer experience?
Service scores proactively monitored by Diversey Service leads. The service team focuses on quality of service.
- Customized to meet your needs
- Service visit registration in iMAP, easily and 24/7 accessible on the internet
- Service reporting based on exceptions, but with clear improvement actions, and reporting to the client site
- Service visit and findings reviewed with location management and signed off
- Uploaded report automatically distributed to all responsible parties
- They cover:
- Routine service calls
- Emergency calls
- Food safety audits
It's all about the people
Training, Instruction and Support Materials
- Customized Operating Manuals (SOP)
- Start-up training and instruction
- Training on the job during service visits
- Support materials & wall-charts
E-Learning: The Diversey Learning Academy
- Multi-lingual and 24/7 available
- Customized training for your and your employees’ needs
- Customized Reporting and Monitoring of employee capabilities and needs